Shipping policy

Processing Time:

In-Stock Designs: Ready-made frames typically ship within 1 business day.
Personalized items: Made-to-order items require 1-3 business days for production before shipping.
If your order includes both in-stock and personalized items, the full order ships together once the personalized item is ready.

Shipping Time:

Once shipped, most orders arrive within 3-7 business days, depending on your location.

Where We Ship:

We currently ship to addresses within the United States, including Alaska and Hawaii. We do not currently offer international shipping.

Free shipping promotion:

Free shipping offer excludes Alaska and Hawaii. Standard shipping rates apply to those destinations.

Shipping Costs:

Shipping costs are calculated at checkout based on your order and destination, except where covered by an active promotion.

Order Tracking:

You'll receive a shipping confirmation email with tracking information once your order ships.

Lost or Delayed Packages:

If your order hasn't arrived within the expected timeframe, contact us at hello@ngframes.com and we'll help track it down.

Questions? Reach us at hello@ngframes.com.